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Return Policy
At [Surf Shop Name], we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return policy to make your experience as smooth as possible.
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Return Period
You may return your items within 30 days of the purchase date.
Eligibility for Returns:
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Items must be in their original condition, unused, and with all tags and packaging intact.
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We cannot accept returns on personalized or custom-made items.
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Swimwear and wetsuits must have their hygiene seals intact.
How to Initiate a Return
Contact our customer service team at [Customer Service Email or Phone Number] to request a return authorization.
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Pack the item securely in its original packaging.
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Include a copy of the original packing slip or order confirmation email.
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Send the package to the address provided during the return authorization process.
Refund Process
Once we receive your return and inspect the item, we will process your refund within [X] business days.
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Refunds will be issued to the original payment method used for the purchase.
Exchanges
Exchanges: If you'd like to exchange an item for a different size or color, please contact our customer service team, and they will assist you with the exchange process.
​Damaged or Defective Items
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Non-Returnable Items
Non-Returnable Items: Certain items, such as surfboards, are non-returnable unless they arrive damaged or defective.
We appreciate your business and strive to provide you with the best products and service. If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team.
[Surf Shop Name] reserves the right to update or modify this return policy at any time without prior notice.